SHIPPING POLICY
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Orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
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Please note: Processing time is separate from shipping time. Delays may occur during high-volume periods or holidays, and we will notify you if your order is significantly delayed.
Domestic Shipping Rates and Estimates
International Shipping
How do I check the status of my order?
Damaged, Lost, or Stolen Orders
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Damaged Items: If your order arrives damaged, please email us as soon as possible at hello@fullybooked.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
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Lost/Stolen Packages: If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office. Fully Booked is not liable for lost or stolen packages once the carrier marks them as delivered.
Contact Us
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@fullybooked.co.uk. Please note that returns will need to be sent to the following address: Fully Booked Returns, SKU Logistics, Unit A5, Stephenson Road, Swindon, SN25 5AX.
When returning your parcel, please write your order number on a piece of paper and put this in your parcel and return this to us via a courier of your choice.
We are currently unable to offer free returns.
You can always contact us for any return question at hello@fullybooked.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fullybooked.co.uk.